Security Systems Operations II (R0009320)

Work Location: US - Virginia - Leesburg

The SOC Analyst is responsible for delivering operations within the SOC (Service Operations Center) across all datacenter sites in the respective regions. SOC analysts are expected to respond to all security, safety, and facilities issues notified via various means such as alarms/alerts set in SAOS, DCIM, Grafana, SOAR, Avigilon and other functions (EHS, Security, etc)

Investigating and responding to alerts and active attacks, user security related questions/reports, incident response (war room, remote bridges) and report, and on-going maintenance, tuning, and improvements of the detection signals

Respond to incidents and critical situations in a calm, problem-solving manner, and conduct in-depth investigation of alerts

First layer of defense - responsible for quick detection and incident response using various monitoring and automation tools, conduct thorough investigation of alerts, classification and triage

Prepares incident reports of analysis methodology and results

Point of contact for all site specific alerts and issues, incident commander in event of an issue

Develop strategies for improving electronic surveillance and access control systems

Support program managers and facilitate security project deliverables, improve overall operational security and engineering initiatives

Basic Qualifications

2 years+ experience in command center, service center, or similar 24x7 operations center environment

Ability to quickly triage multiple incidents and assign the right priority based on risk and confidence levels

High proficiency in using IT applications, data entry and retrieval, and keyboard skills to a speed of at least 25wpm with attention to detail and high degree of accuracy

Basic knowledge of some technical elements associated with security systems such as IP networks, servers, LAN/WAN

Outstanding verbal and written communication skills required, work with minimal direction, meeting goals, attention to details and an eye for continuous improvements

Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required

Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure

SOC Analyst is expected to work at datacenter site, this is an on-site role

Willingness to work flexible schedules/shifts/areas, including weekends, nights, and holidays

Preferred Qualifications

Works well under pressure and within time/budget constraints to solve problems and complete security deliverables

Experience with Lenel, Avigilon, SOAR, SAOS, Grafana, systems is a plus

Working knowledge and/or certifications in: Genetec, AMAG, Software House, Hirsch, S2 and other ACS, VMS, IDS and CCTV system is a plus

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